Looking for support with your Haloo searches? Look no further.
Why does my Summary page say "0 results"?Where do Input my custom keywords?
Why can't I select a particular jurisdiction in the knockout search?
What's the difference between Nice Class and Goods and Services search?
When do I add goods/services to my search?
Why does Haloo search against an entire Class?
How do I use the "alternative spelling" field?
What characters can I use?
Can I run a search in multiple jurisdictions?
What's the difference between Haloo and a standard prescreen or knockout search?
Why does my Summary Page say "0 Results"?
If you've recently opened a new search your default page will be the Summary Page. Often people become confused for two reasons:
1. This page is a summary of the knockout results across all jurisdictions and does not contain the expansive results you'll find in the jurisdiction tabs
2. Until items have been added to your report builder the text on the page reads:
This does not mean you have 0 results to view. Only that 0 records have been ADDED to your report builder so far. You will find your comprehensive results by clicking into any of the jurisdiction tabs available here:
Where can I put my custom keywords?
Filtering your results by keywords is easy. If you're trying to narrow your results based on particular keywords that marks have in common, you can use the filter bar to
Why can't I select a particular jurisdiction in a knockout search?
What is the difference between a "Nice class" search and an "Goods and services" search. Which should I use?
An "Nice Class" search allows you to use sub-classes and their associated keywords in your search and will prioritize marks that contain the keywords related to your trademark, and display these marks higher in your search results.
We recommend you always use the "Nice Class" search for Haloo searches. It is especially helpful for broad Classes, like Class 35 and Class 9.
A "Goods and Services" search allows you to add specific goods and services to your search. These goods and services will be automatically added to the trademark application that is built using Haloo's guided application builder (available with Haloo subscription access).
We recommend using Goods and Services search in addition to a Nice Class search, in order to take advantage of Haloo's guaranteed accuracy on goods and services. This search can also be used to easily help you identify the best Classes to use for your search. For more details, see the HubSpot article, Advanced searching: keywords and sub-classes.
When do I add goods/services to my search?
When you will be using Haloo for both search and application drafting using Haloo's guided application builder, you will want to set up both a Goods and Services search (for keywords) and a Nice Class search, to add goods and services to your search and application (subscription access only).
Under "Goods and Services" use the search bar to find what you're looking for. Once you hit "enter", you'll get specific examples of goods/services to add to your project, in guaranteed compliant language, straight from the IPO's goods and services manuals.
For more details on adding Goods/Services, see our Knowledge Base Article "Setting Up Projects" for further details., which includes helpful screenshots to walk you through the process.
Why do you search against an entire Class, not just similar goods/services?
When examined or litigated, seemingly unrelated goods or services that fall into the same Nice Class can be viewed as serious conflicts. Nice Classes are broad, covering a scope of different categories of goods and services. Often, companies overlap across the covered categories. It is also reasonable to expect that a company that sells one type of good/service covered by a Class may later expand its business to cover other goods/services in the Class, as a natural extension of the brand. For these reasons, Haloo will always search and rank risk against trademarks in your overlapping Class.
How should I use the "Alternative Spelling" field when entering my trademarks?
Using the "Alternative Spellings" field to specify variations of your mark can help to ensure results on these variations get surfaced higher in your search results and help to guide the AI in its search.
We recommend using this field in particular for:
- Dictionary spellings of fanciful names (ie entering 'netflicks' for NETFLIX, or 'elevated creation' for ELEV8TED CRE8ION.) Adding different phonetic variations.
- Splits of Compound Words (ie entering 'net flicks' for NETFLIX, 'you tube' for YouTube, or 'micro software' for Microsoft). Adding a space between words.
- Translations (ie entering 'blue strawberry' for Blue Fraise). Include a complete translation to ensure that generic words and distinctive words are prioritized in translation, or you get the specific translation your mark is referencing. Canadian users should provide the French translation if their trademark is in English.
What characters can I use?
Certain characters are not searchable by the AI - here are ones you CAN use, and ones you cannot.
Allowable Characters:
Any trademark name more than one character "AB", " Happy", etc
Any Trademark name with English letters with or without accent: "Apple" (English Language), "Pomme" (French), "Manza" (Spanish), "Glücklich" (German)
Apostrophe's for example: John's Trademark
Symbols such as & or + are searched and supplemented with "And, with" for & and "Add, plus" for +.
What is not allowed:
One character trademark names: "A", "B"
Trademark names with punctuation or special characters. For example, "E•m•?•t•y"
Trademark names in Foreign language letters such as, ਖੁਸ਼ (Indian), 快乐的 (Chinese), счастливый (Russian)
Can I run a search in multiple jurisdictions?
Absolutely! It is easy to duplicate any search in a second jurisdiction. For more details, see our Knowledge Base Article "Searching Multiple Jurisdictions".
Most of my searches are coming up as ‘Paused’. What does this mean?
A ‘Paused’ Risk ranking doesn't mean that a trademark isn't viable or available for legal protection. It just flags that there is something a lawyer would want to look at before giving a final thumbs up. Typically, these are very passable marks and are where the majority of your marks will likely live! But because a "Likelihood of Confusion" refusal is possible, we recommend reviewing before proceeding. To learn more about Haloo's risk ratings, see our Knowledge Base Article "Understanding Haloo's risk ratings - Go, Maybe, Maybe Not".
I'm having technical issues (ie - I can't download reports in the format I'm looking for). Why?
Disable ad blockers and any other spamware protection software for the my.haloo.ai domain that might impact the Haloo Enterprise app. This should solve any technical issues you're having!
What is the difference between Haloo's search and the pre-screens I'm used to getting?
A pre-screen or knockout search won't reveal all potential conflicts that show up on examination. Haloo provides more comprehensive searching than any other instant tool in the market and looks beyond direct conflicts to all of the different factors that inform the legal test for "risk of confusion", including:
- Identical (exact match) marks
- Phonetic resemblance, e.g.: Markey vs. Marqee
- Spelling resemblances and misspellings e.g.: Spyce Girlz vs. Spice Girls
- Similiar variations in prefixes, infixes, and suffixes e.g.: Coconaut vs. Kokonaut vs. Cornnaut or Cherry Blitz vs. Berry Blitz
- Similar vowels and consonants or letter replacements e.g.: ESunder vs. ISundr
- Plurals e.g.: WebShark vs. WebSharks
- Abbreviations and acronyms e.g.: SPS Super Poker Supplies vs. PPS Pro Poker Supplies; NY Tshirts vs. New York Shirts
- Similar translations e.g.: Casa Rosa Foods vs. Pink House Foods
- Names with the same general meaning, e.g.: Ballin Boys vs. Ballin Guys
It is critical to flag not just exact, but near-exact matches (1 or 2 letters off). A few letters of difference aren't enough to overcome confusion when examined or litigated, especially for seemingly unrelated goods that fall into the same Class, which can be viewed as serious conflicts.